Police Performance and Public Perception in Rajasthan, India
Research on economic development has increasingly focused on the importance of good governance, both as a precondition for economic development as well as a major factor directly affecting human welfare. Of all government functions, perhaps the most central is ensuring the safety of citizens with an effective police force. In order for police to function effectively they must maintain law and order, which requires the trust and understanding of the public. Yet in many developing countries, the police are plagued with problems such as inefficiency, corruption, and an insular police culture which hinders performance and creates negative public perceptions.
The police force of Rajasthan is no exception, struggling to improve professionalism, transparency, and responsiveness. Survey results reveal that the public views the police as corrupt, lazy and unfair. The self-perception of police was also found to be negative, as they themselves felt overworked, unappreciated and victims of political manipulation. Although the Rajasthan Police attempted previous reforms to improve performance and morale, the results were never clear, partly due to the lack of quantitative outcome indicators and partly because the programs were administered selectively to police stations that tended to differ from the average.
Recognizing these problems, the Rajasthan Police initiated an intervention with researchers which aimed to enhance police performance, improve public opinion, and gather objective information about crime rates and performance. In response to survey data that identified issues of concern, the police (with input from the researchers) designed four interventions, randomly implemented in 150 police stations in 11 districts across Rajasthan, with 25 of those stations serving as a comparison.
All treated stations received in-service training at the Rajasthan Police Academy Jaipur, which included classes to improve the competence level and scientific techniques of 350 investigating officers, and soft skills training for all personnel, including skills such as communication, mediation, stress management, motivation, and team building. Second, all treatment stations also froze administrative transfers for one and a half years, since frequent transfers seemed to have adverse effects on personnel and their families.
Some stations also invited local volunteers, called community observers, to sit in the police station for three hours in the morning and evening, observing day-to-day activities. The objective was to increase public awareness of the roles of the police and improve police behavior through informal monitoring. Finally, some stations implemented a weekly day off and a duty rotation system. The entire staff in selected police stations received one day off every seven days. Additionally, each person was given the opportunity to perform all duties on a rotating basis, equally allocating tasks among personnel. This provided a more transparent and fair work environment, potentially reducing stress.
The impact of the project was measured using a baseline and endline survey administered to 7,981 randomly selected individuals in the 150 police station jurisdiction. This survey covered public opinion of the police, public experiences with crime, and past interactions with police. Then a baseline and endline survey of approximately 50% of all police personnel, 2,367 officers, was conducted in project centers to assess police job satisfaction, efficiency, and performance.
Evidence from public opinion surveys revealed implementing police training and increasing the duration of job postings can significantly improve the public’s opinion of the police. Increasing the number of trained officers from 0% to 100% raises the probability that crime victims were satisfied with police investigation by 31 percentage points. Since on average only 27% of victims report being satisfied with their investigation, these improvements represent more than a twofold increase in victim satisfaction. Additionally, going from 0% to 100% trained officers increased the probability of making an arrest during an investigation by 26%. Stations with a freeze on transfers increased the amount of crime victims who were satisfied with their investigation by 30 percentage points. Both investigation training and public relations training showed positive effects on public satisfaction and crime investigation.
A weekly day off and rotation of duties caused some effect in increasing staff morale, however these effects did not generate significant changes in perceived police performance. Finally, the community observer had no effect on public perception of the police. In terms of job satisfaction, all of the interventions except for community observation resulted in higher levels of reported job satisfaction. These results demonstrate that it is possible, using the correct methods, to affect the public image of the police in a relatively short period of time, using an affordable and easily implementable set of interventions.
