Deputy Director, Technology - IPA

Location:
  • United States of America
Education:
  • Bachelor's
Start Date (Earliest):
Length of Commitment:
Two years

Working closely with the Senior Technology Director and decision makers throughout IPA, the Deputy Director of Technology oversees a wide-ranging portfolio of projects and operations of the Technology Department to identify, recommend, develop, implement, and support cost-effective technology solutions that align with IPA’s mission and business objectives and meet service level agreements. The role has primary responsibility for security, infrastructures, and support services but has broad potential scope throughout the range of technology services including systems, data, and near technologies for IPA research and business projects. 

Responsibilities 

Security and Operations

  • Support the smooth running of the IT operations in the country offices, including information security policy and operations, user support, infrastructure, asset management, business continuity, identity services, communications, networks, and connectivity to defined standards and metrics
  • Manage security operations including event response, policy implementation, anti-malware implementation, device operations, network operations, intrusion detection, and staff training
  • Manage both in-house and managed service partner provided support operations Drive operational excellence through ITSM best practices using the ITIL framework
  • Manage IPA cloud infrastructure on Azure and AWS
  • Provide reporting of technology operations to regional and global stakeholders
  • Ensure service level agreements (SLAs) with external service providers are clearly defined, monitored, and met

Technology and Information Management Strategy and Architecture and Planning

  • Work with the technology team, regional Country Directors, and other stakeholders to understand and document regional and country business needs and available staff and financial resources
  • Maintain knowledge of evolving technology trends and potential relevance to IPA’s mission and operations
  • Partner with Senior Director to develop global, regional, and country-level technology strategies, architecture, and documentation covering infrastructure, security, information systems, data, governance, project management, and change management
  • Partner with global technology teams to develop and adapt technology services catalog

Policy

  • Participate in the development of global technology policies
  • Track and drive staff compliance to technology policies

Documentation

  • In partnership with global technology team define and maintain current, accurate, and relevant regional technology documentation
  • Develop, implement, review, and enhance new IT procedures and processes

Technology Project Delivery

  • Participate in, plan, and execute global, regional, and country technology projects to ensure successful delivery
  • Ensure successful delivery of effective global, regional, and country technology projects to regional stakeholders
  • Establish and maintain documentation, analyses, scopes, goals, timelines, resources, and deliverables as necessary
  • Develop training plans and materials
  • Deliver trainings for technology and other staff

Staff Mentoring and Oversight

  • Provide mentorship and learning opportunities for technology staff

Stakeholder Management

  • Develop and maintain relationships and communication with key stakeholders in global and country operations

Qualifications 

  • Bachelor’s degree or equivalent experience
  • 8+ years of progressive technology experience
  • 3+ years of progressive technology management experience overseeing infrastructure, security, user services
  • 2+ years of experience implementing and supporting cloud technology infrastructure systems including servers, networks, data
  • 2+ years of experience providing administration and support for enterprise-level systems with substantial numbers of users across global time zones
  • Experience in managing technology vendors including research, selection, contracting, and establishing and monitoring service level standards
  • Experience designing and implementing information security policy and operations
  • Experience with user device management
  • Ability to communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications
  • Good listening skills and the ability to interface with and lead both technical and non-technical teams.
  • Strong analytic curiosity and problem-solving skills
  • Proven ability to work both independently and in a dynamic, cross-functional team structure.
  • Proven ability to establish and maintain working relationships across all departments and levels of an organization

Preferred Skills

  • 2+ years of work experience in an international NGO strongly preferred   
  • Information security certifications such as CISSP, CISA, CISM strongly preferred
  • Azure or AWS infrastructure certifications
  • Experience with networking and communications technologies for an international NGO
  • Direct experience supporting delivery of the following enterprise systems: Financial, Grants, Data/Indicator, HRIS, Business Intelligence, Data Warehouse/Business Analytics and/or CRM applications.
  • Experience with Agile project management