IT Manager - J-PAL Global

United States of America (the)
Language Requirement 
Length of Commitment 
Start Date 

The Abdul Latif Jameel Poverty Action Lab (J-PAL) is a global research center working to reduce poverty by ensuring that policy is informed by scientific evidence. Anchored by a network of 165 affiliated professors at universities around the world, J-PAL conducts randomized impact evaluations to answer critical questions in the fight against poverty.

The IT Manager will be a team member of the Finance and Operations team and will report to the Senior Finance and Operations Manager. The finance and operations team play a key role in supporting J-PAL’s network of researchers and staff. Team members provide a wide range of services and are passionate about working across the organization to meet J-PAL’s mission.

The IT Manager provides leadership in the IT realm supporting all of J-PAL’s programs, working closely with J-PAL’s Directors and PIs, contributing significantly to the use of technology in J-PAL’s research, training, and policy outreach as well as administrative functions, and represents J-PAL’s needs to MIT, collaborating with IS&T to address shared issues. Responsibilities are generally in these categories: Salesforce Administration, Overall Office IT Health, and Strategic IT Planning. Salesforce includes oversight of all SF activity (including the work of staff and consultants), SF integrations with other applications, maintenance of the SF platform, usability (including training) and sustainability of SF for J-PAL long-term. Overall IT Health includes communication of upcoming changes (whether global or MIT updates) and impact to the staff, limited oversight of all other IT applications (such as Drupal), provide limited consulting and final decision-making for proposed new software or changes that would affect existing systems, and manage IT desktop support staff. Providing an overall strategic IT vision for JPAL with regard to system and data usability and longevity, data security, regional collaboration. 

Responsibilities include:  


  • Salesforce: Act as product owner for J-PAL worldwide Salesforce deployment. Work with business process owners to implement new systems, streamline activates and automate repetitive tasks. Act as point contact with MIT’s Salesforce special interest group and represent J-PAL in the larger Salesforce community.
  • Provide direction and support to staff or consultants (located in India) who support JPAL’s SF org 

Overall Office IT Health:

  • Manage IT Staff: Including IT Assistant responsible for desktop support. 
  • Web development: Work with staff and outside vendors to maintain and improve J-PAL’s web presence; lead management/consult on the technical side of major web site revisions as needed.
  • Systems: Provide leadership in rationalization of J-PAL IT and knowledge management systems, including use of Salesforce, Dropbox, Google platforms and tools, and J-PAL’s customized recruitment system. 
  • Responsibilities include working with MIT IS&T and J-PAL and partner staff on strategy, implementation, and on-going improvement and support for all systems.
  • Oversee and manage J-PAL’s backend technology, including DNS, Drupal infrastructure (Pantheon, CloudFlare, etc.), G Suite applications including Gmail, Google Calendar and Google Drive. Administers integrations between key services, including Salesforce, G Suite, Emergency Alerts and MIT systems.
  • Data dissemination: Work with J-PAL’s Research, Education and Training team to manage timely and state of the art data dissemination. 
  • May include: Manage the roll-out of new technologies to field users, including testing, training, and development of written materials; lead projects solving field research data problems with sophisticated technology, often involving mobile computing. 

Strategic IT Planning:

  • Connecting: Work with other J-PAL areas of policy; research, education and training, and administration and finance and operations to leverage technologies to meet their goals.
  • Connect staff with outside technology firms to increase exposure of J-PAL research in the technology world. Make connections to help support J-PAL’s mission.
  • Field work: Work with PIs and J-PAL staff to incorporate technology into research activities; develop new software packages for data collection and other uses as needed;
  • Other duties as assigned, such as representing J-PAL at MIT IT meetings across campus, participating at the weekly staff meetings, providing coaching to other staff, and attending IT-related trainings to keep up to date on new technologies.

Job Qualifications:

  • Education: Bachelors degree required, ideally in computer science or a related technical field.  Hands on experience in IT, especially Salesforce, and project management.
  • Experience: 5 years minimum work experience including prior experience working in IT management, project management, and development of new technologies. Experience with Apple, Linux, and Windows platforms preferred. Strongly preferred: Salesforce certified administrator with at least three years of SF Administration experience. Proven ability to create custom objects and complex workflows (in SF), and strong G Suite administration skills strongly desired. 
  • Communication: Proven ability to work with non-technical staff to determine needs, present solutions clearly to senior managers, manage outside vendors effectively.  
  • Initiative: Able to work independently and propose projects and IT solutions to variety of situations without waiting for explicit requests from Directors or other managers; creative and broad thinker. 
  • Interpersonal: Proven ability to lead and manage others; excellent people skills; sensitivity to different cultural contexts.

Professional Development

As a Manager, you will learn, engage, travel, and grow.

  • Learn: J-PAL Global supports a culture of learning, with opportunities to attend weekly MIT–Harvard Development Seminars and take classes for credit at MIT or elsewhere with our generous tuition assistance program. All J-PAL staff are also eligible to take the innovative online MITx MicroMasters credential in Data, Economics, and Development Policy (DEDP) free of charge.
  • Engage: Managers have the opportunity to work with J-PAL affiliates and directors, as well as interact with policymakers and practitioners alongside team members. 
  • Travel: Managers have the opportunity to present and interact with colleagues at J-PAL’s regional offices. 
  • Grow: Managers can expect to join a peer group eager to build institutional knowledge and pass on lessons learned. Managers receive one-on-one mentorship from senior leaders. 


As a member of the MIT community, you benefit from more than just your salary. J-PAL Global hires highly qualified staff and rewards them accordingly. Total compensation packages are competitive for the non-profit international development field with excellent MIT benefits, including comprehensive health insurance, a 401(k) match and pension-based retirement plan, tuition assistance, commuter benefits, MIT community discounts, a generous vacation policy, and more. We like working at MIT and think you will too.

How to Apply

Please note: Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

Complete the MIT Application. Search for Job ID: 17832

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.