IT Manager/Salesforce Administrator - J-PAL Global
- United States of America
- Some post-secondary education
J-PAL is looking for an IT Manager who is seeking a meaningful role in an organization that is working to make a transformative difference in the lives of hundreds of millions of people worldwide by using scientific evidence to fight poverty. And at the same time is based at one of the world’s top STEM universities at the cutting edge of innovations in computing and IT in one of the most innovative cities; and that provides incredible employee benefits.
This position is full-time and based at the Massachusetts Institute of Technology in Cambridge, MA. J-PAL plays a key role in helping its affiliated professors conduct field research in dozens of countries around the world to help improve the effectiveness of social programs. Its staff work to help translate this research into actionable poverty alleviation policies around the world, and build the capacity of researchers and policymakers to use evidence in decision-making. Staff connect the dots between economics and policy and are passionate about working with organizations to inform development policy.
The IT Manager is part of the Finance and Operations group and provides leadership in the realm of IT by supporting all of J-PAL’s programs, working closely with all levels of J-PAL’s staff and Directors, contributing significantly to the use of technology in J-PAL’s research, training, and policy outreach as well as administrative functions, and represents J-PAL’s needs to MIT, collaborating with IS&T to address shared issues. Responsibilities are generally in these categories: Salesforce Administration, Overall Office IT Health, and Strategic IT Planning.
- Salesforce (SF) includes oversight of SF activity (including the work of staff and consultants) and training of staff
- Performing the role of a consultant in SF integrations with applications managed by other staff/departments such as Foundation Connect, Marketing Cloud, and Drupal.
- Ensuring regular and maintenance of the SF platform.
- Strategizing continuous improvement of our systems to improve usability and sustainability of SF for J-PAL long-term.
- Act as co-product owner for J-PAL worldwide Salesforce org. Work with J-PAL’s business analyst and stakeholders to implement new systems and processes, streamline activities and automate repetitive tasks. Will act as project manager for Salesforce projects, including developing teams, timelines and plans for implementation. Will ensure that key users and decision makers have a voice and will keep staff informed of activities that impact them
- .Act as one of the points of contact with MIT’s Salesforce special interest group and as one of the representatives of J-PAL in the larger Salesforce community.
- Provide direction and support to staff or consultants who support JPAL’s SF org
Overall Office IT Health:
- Overall IT Health includes communication of upcoming changes ( J-PAL and MIT updates) and their impact to the staff, measured oversight of all other IT applications (such as Drupal), provide limited consulting and final decision-making for proposed new software or changes that would affect existing systems, and manage IT desktop support staff.
- Manage IT Staff: Including a Senior IT Associate who is responsible for performing a broad range of activities and special projects in support of daily operations of the IT team. Provide guidance and resources needed for IT staff to meet IT customer service SLAs. Encourage and support professional development and foster a learning environment.
- Web development: Work with staff and outside vendors to maintain and improve J-PAL’s web presence; lead management/consult on the technical side of major web site revisions as needed. May act as project manager on these projects if needed.
- Systems: Provide leadership in rationalization of J-PAL IT and knowledge management systems, including use of Salesforce, Dropbox, Google platforms and tools, and J-PAL’s customized recruitment system. Responsibilities include working with MIT IS&T and J-PAL and partner staff on strategy, implementation, and on-going improvement and support for all systems. Oversee and manage J-PAL’s backend technology, including DNS, Drupal infrastructure (Pantheon, CloudFlare, etc.), G Suite applications including Gmail, Google Calendar and Google Drive. Administers integrations between key services, including Salesforce, G Suite, Emergency Alerts and MIT systems.
Strategic IT Planning:
- Providing an overall strategic IT vision for JPAL with regard to system and data usability and longevity, data security, regional collaboration.
- Long-term maintenance and risk mitigation planning for both hardware and software
- Leading the overall governance of SF projects. Work with other J-PAL areas of policy; research, education and training, and administration and finance and operations to leverage technologies to meet their goals.
- Connect staff with outside technology firms to increase the exposure of J-PAL research in the technology world. Make connections to help support J-PAL’s mission.
- Other duties as assigned, such as representing J-PAL at MIT IT meetings across campus, participating at the weekly staff meetings, providing coaching to other staff, and attending IT-related trainings to keep up to date on new technologies.
J-PAL invests in your professional development. As a member of the finance and operations team, you will have the opportunity to continue to learn, engage, and grow.
Learn: J-PAL supports a culture of learning, with opportunities to attend weekly MIT–Harvard Development Seminars and take classes for credit at MIT or elsewhere with our generous tuition assistance program. All J-PAL staff are also eligible to take the innovative online MITx MicroMasters credential in Data, Economics, and Development Policy (DEDP) free of charge. MIT also provides significant professional development opportunities in management, finance, and leadership.
Engage: You will work on proposal development and grants, and because of that, also have an opportunity to directly interact with many of the senior staff from around the world, affiliated professors, policymakers, and practitioners.
Grow: You will be a key member of J-PAL’s staff and interact with staff and affiliates worldwide, collaborating to build and improve management practices and organizational systems.
As a member of the MIT community, you benefit from more than just your salary.
J-PAL hires highly qualified staff and rewards them accordingly. Total compensation packages are competitive for the non-profit international development field with excellent MIT benefits, including comprehensive health insurance, a 401(k) match and pension-based retirement plan, tuition assistance, commuter benefits, MIT community discounts, a generous vacation policy, and more. And we love our newly renovated offices in the heart of Kendall Square at MIT, just a two-minute walk from the Red Line T station. We like working at MIT and think you will too.
- Education: Bachelors degree required, ideally in computer science or a related technical field. Must be knowledgeable in MacOS and be able to troubleshoot Mac applications such as Apple Mail, Apple Calendar, etc. Hands-on experience in IT, especially with Salesforce, and project management. Must have excellent communication and customer service skills.
- Experience: 5 years minimum work experience including prior experience working in IT management, project management, and development of new technologies. Experience with Apple, and Windows platforms preferred. Strongly preferred: Salesforce certified administrator with at least three years of SF administration experience. Proven ability to create custom objects and complex workflows (in Salesforce), and strong G Suite administration skills strongly desired.
- Communication: Proven ability to work with non-technical staff to determine needs, present solutions clearly to senior managers, manage outside vendors effectively. Must have a proven track record of excellent communication and responsiveness.
- Long-term, organization-wide visioning: Ability to see the big picture and to devote the effort to put systems like documentation, maintenance and training in place for the long term benefit of J-PAL.
- Initiative: Able to work independently and propose projects and IT solutions to variety of situations without waiting for explicit requests from Directors or other managers; creative and broad thinker.
- Interpersonal: Proven ability to lead and manage others; excellent people skills; sensitivity to different cultural contexts.
- Cultural competencies: You are comfortable and adept at working in a diverse and multicultural work environment, with colleagues, partners and policymakers from around the world. You display cultural, gender, religion, race, nationality, and age sensitivity and adaptability.
To learn more about J-PAL, please visit https://www.povertyactionlab.org/.
If you would like to learn more about J-PAL Global’s commitment to Diversity, Equity, and Inclusion, please visit this webpage.
How to Apply
Ready to work with J-PAL? And to join a team of supportive, engaging, and fun colleagues?
Apply now by searching for Job ID 19916 at http://careers.mit.edu
Please be sure to include a cover letter describing your interest and qualifications for this position along with your resume.
Applications will be considered on a rolling basis so apply as soon as you have your materials ready. Short-listed candidates will be invited to several virtual interviews. Please note this position is not eligible for any type of visa sponsorship.