Web and Digital Communications Specialist – J-PAL Global

J-PAL Global
  • United States of America
  • Bachelor's
  • Master's
Start Date (Earliest):
Language Requirement:
  • English
Length of Commitment:
More than two years

J-PAL is recruiting a Web and Digital Communications Specialist in our Policy and Communications group to manage J-PAL’s website and support email marketing and video production, key communication tools in our mission of promoting evidence-informed policy worldwide. This position is based at J-PAL’s head office at the Massachusetts Institute of Technology in Cambridge, MA.

The Specialist works closely with staff across J-PAL’s head office and regional offices to provide organization-wide web and multimedia management and support. As the manager of the J-PAL website, the Specialist will be an integral part of shaping J-PAL’s online presence, supporting the organization’s mission by communicating evidence to inform more effective policy.


Website management

The website is one of the primary tools through which J-PAL executes its mission of reducing poverty by ensuring that policy is informed by scientific evidence. With a repository of over 1,000 summaries of results of rigorous randomized evaluations conducted by our affiliated professors, a rich library of research resources, policy insights synthesizing evidence from a range of studies, and much more, the website is a critical platform for J-PAL’s policy and communications work. 

As the Web and Digital Communications Specialist, your primary focus will be managing every aspect of J-PAL’s Drupal website, povertyactionlab.org, from technical functionality to digital content creation. You will be the main point person for fixing errors and troubleshooting bugs. You will also manage the relationship with our web developer, an external vendor, and work with them to rapidly resolve bugs and develop new and innovative features.

You will lead this critical platform for J-PAL, ensuring that content across the website is clear, consistent, and error-free by creating and implementing systems and workflows that prioritize user experience. In addition to adding and updating content through our Drupal CMS yourself, you will oversee and manage permissions for 50+ website contributors, train local and international staff on how to add and update content, and create and maintain process guides. 

Digital feature development and project management

J-PAL is always learning and evolving, and our website changes frequently to reflect new features. You will be involved from start to finish in developing these new features, from conducting user research, to generating ideas about new features to incorporate and selecting which projects to prioritize, to gathering necessary inputs from our internal content and design teams, to liaising with our external web developer to get the project implemented.


You will serve as J-PAL’s internal video project manager, working with an in-house video producer and a subset of the communications team to brainstorm ideas for new video content, develop and disseminate new videos, and manage J-PAL’s YouTube channel. For large-scale video projects, you will manage all aspects of video production with external vendors, from conception and storyboarding to execution and dissemination.  

Digital strategy

You will lead annual strategic planning for digital communications, working with staff across the organization to develop a strategic plan and obtain buy-in from internal stakeholders. You will be the expert on J-PAL’s website analytics, using dashboards and reports from Google Analytics to determine what’s working, what’s not working, and why. You’ll take the lead in adjusting strategy as needed, report out to all staff quarterly on overall website health, and recommend and implement strategies and tactics to improve the website and related outreach. You will work with J-PAL’s IT team to improve the integration of J-PAL’s digital platforms (e.g. Drupal, Salesforce, email marketing platforms). 


You will be a valued member of J-PAL’s communications team, working with the Director of Policy and Communications, Policy and Communications Manager, Senior Designers, and J-PAL’s Executive Director, as well as staff across J-PAL’s Policy, Communications, Research, Education, and Training groups, to contribute to J-PAL’s broader external communications strategy. This includes producing digital content for social media, newsletters and email marketing, training programs, and policy events.


This position reports to the Policy and Communications Manager. 


The ideal candidate has experience in web content management and email marketing, is creative and analytical, and has a strong interest in J-PAL’s mission. 

Education: Bachelor’s degree in Digital Communications, Multimedia Design, Fine Arts, or a related field.

Experience: 4-8 years of relevant professional experience is required for this position. 

Skills: The tools you will be using day-to-day include HTML, Drupal content management system, Photoshop, and Premiere Pro; as well as platforms like YouTube, Salesforce CRM and Marketing Cloud, and Google Analytics. In addition to experience with these tools, comfort working with new programs and ability to teach yourself new skills is essential. 

Attention to detail: Proven ability to self-manage a time-sensitive workflow while maintaining high quality output and thoroughness and accuracy with details. Detail orientation is a critical component of the Digital Communications Specialist role.

Communication: Strong written and verbal communication skills; ability to build good relationships and work within a team; and ability to communicate clearly with internal and external stakeholders at multiple levels is essential.

Vendor, project, and time management: Comfort with managing colleagues and external vendors to ensure a high-quality product and that deadlines are met. Proven ability to anticipate, plan, prioritize, and meet tight deadlines; demonstrated ability to efficiently organize and manage a high volume of work. 

Creative problem-solving: Ability to find solutions to complex problems through research and creative thinking is essential. 

Professional Development

J-PAL invests in your professional development. As part of the organization, you will have opportunities to learn, travel, and grow.

Learn: J-PAL supports a culture of learning, with opportunities to attend career related conferences and events, engage in small-group discussions with J-PAL senior staff, and take relevant classes for credit at MIT or elsewhere with our generous tuition assistance program.

Travel: You will have the opportunity to travel as the need arises, often to collaborate with staff in one of our six regional offices, or to participate in conferences and events.

Grow: Associates join a peer group eager to collaborate, build institutional knowledge, and pass on lessons learned. You will receive one-on-one mentorship from senior staff and are eligible for internal promotion after 2-3 years. 


As a member of the MIT community, you benefit from more than just your salary. 

J-PAL hires highly qualified staff and rewards them accordingly. Total compensation packages are competitive for the non-profit international development field with excellent MIT benefits, including comprehensive health insurance, a 401(k) match and pension-based retirement plan, tuition assistance, commuter benefits, MIT community discounts, a generous vacation policy, and more. We like working at MIT and think you will too.

Due to COVID-19, J-PAL has shifted our entire staff to working fully remote at this time. J-PAL is prepared to have the selected applicant onboard and begin work remotely. As this is not a permanent remote work position, employees who are located outside the Boston area will be expected to relocate within four weeks of the office re-opening (not anticipated prior to January 1, 2021.)

How to Apply

Note: This position is not eligible for any type of visa sponsorship via MIT. Applicants must have permanent work authorization in the United States. 

Please upload a single PDF saved as “Last name, First name” that contains

  1. A cover letter clearly stating your interest in J-PAL and your qualifications for the position
  2. Your resume to this Google Form. Incomplete applications will not be considered.

Due to the volume of applications we receive, applicants who submit incomplete materials or who fail to follow the submission instructions above will not be considered. Only shortlisted candidates will be contacted. 

 The application window closes 11:59 pm ET on Wednesday, July 15.