Web and Digital Communications Specialist - J-PAL Global

  • United States of America
  • Bachelor's
Start Date (Earliest):
Length of Commitment:
Three years or more

J-PAL is recruiting a Web and Digital Communications Specialist in our Policy and Communications group to manage J-PAL’s website and support email marketing and video production, key communication tools in our mission of promoting evidence-informed policy worldwide to reduce poverty. 

This position is based at J-PAL’s head office at the Massachusetts Institute of Technology in Cambridge, MA. The Specialist works closely with staff across J-PAL’s head office and regional offices to provide organization-wide web and multimedia management and support. As the manager of the J-PAL website, the Specialist will be an integral part of shaping J-PAL’s online presence.

J-PAL values diversity, equity, and inclusivity in our work and the broader perspectives our staff bring. We encourage people of color, first generation college graduates, and other underrepresented groups to apply to this role. In your cover letter, please consider sharing how your racial, gender, socioeconomic and/or other identity has influenced your drive and desire to work at J-PAL. (This is not required, but rather an opportunity for us to get to know you.) Read more about J-PAL’s commitment to Diversity, Equity, and Inclusion.


Website management

The website is one of the primary tools through which J-PAL executes its mission of reducing poverty by ensuring that policy is informed by scientific evidence. With a repository of over 1,200 summaries of results of rigorous randomized evaluations conducted by our affiliated professors, a rich library of research resources, policy insights synthesizing evidence from a range of studies, and much more, the website is a critical platform for J-PAL’s policy and communications work. 

As the Web and Digital Communications Specialist, your primary focus will be managing every aspect of J-PAL’s Drupal 9 website, povertyactionlab.org, from technical functionality to digital content creation. You will be the main point person for fixing errors and troubleshooting bugs. You will also manage the relationship with our web developer, an external vendor, and work with them to rapidly resolve bugs and develop new and innovative features.

You will lead this critical platform for J-PAL, ensuring that content across the website is clear, consistent, and error-free by creating and implementing systems and workflows that prioritize user experience. In addition to adding and updating content through our Drupal CMS yourself, you will oversee and manage permissions for 50+ website contributors, train local and international staff on how to add and update content, and create and maintain process guides. 

Digital feature development and project management

J-PAL is always learning and evolving, and our website changes frequently to reflect new features. You will be involved from start to finish in developing these new features, from conducting user research, to generating ideas about new features to incorporate and selecting which projects to prioritize, to gathering necessary inputs from our internal content and design teams, to liaising with our external web developer to get the project implemented.


You will serve as J-PAL’s internal video project manager, working with an in-house video producer and a subset of the communications team to brainstorm ideas for new video content, develop and disseminate new videos, and manage J-PAL’s YouTube channel. For large-scale video projects, you will manage all aspects of video production with external vendors, from conception and storyboarding to execution and dissemination.  

Digital strategy

You will lead annual strategic planning for digital communications, working with staff across the organization to develop a strategic plan and obtain buy-in from internal stakeholders. You will be the expert on J-PAL’s website analytics, working with the Digital Communications Associate to use dashboards and reports from Google Analytics to determine what’s working, what’s not working, and why. You’ll take the lead in adjusting strategy as needed, report out to all staff quarterly on overall website health and on various ad-hoc marketing campaigns, and recommend and implement strategies and tactics to improve the website and related outreach. You will work with J-PAL’s IT team to improve the integration of J-PAL’s digital platforms (e.g. Drupal, Salesforce, Marketing Cloud). 


You will be a valued member of J-PAL’s communications team, working with the Director of Policy and Communications, Senior Policy and Communications Manager, Graphic Designers, Communications Associates, and J-PAL’s Executive Director, as well as staff across J-PAL’s Policy, Communications, Research, Education, and Training groups, to contribute to J-PAL’s broader external communications strategy. 


This position reports to the Senior Policy and Communications Manager. 


Qualified candidates have professional experience in Drupal web content management and email marketing (Marketing Cloud), are creative and analytical, and have a strong interest in J-PAL’s mission. 

Education: Bachelor’s degree in Digital Communications, Multimedia Design, Fine Arts, or a related field.

Experience: 3-8 years of relevant professional experience is required for this position. 

Skills: You will be the in-house expert on tools you will use day to day, including HTML/CSS and the Drupal content management system, as well as platforms like Marketing Cloud, Form Assembly, and Google Analytics. Proficiency with Salesforce, JavaScript, other Google Suite web products (Google Data Studio, Google Optimizer, Google Tag Manager) and UX apps (Hotjar) is a plus. In addition to experience with these tools, comfort working with new programs and ability to teach yourself new skills is essential. 

Attention to detail: Proven ability to self-manage a time-sensitive workflow while maintaining high quality output and thoroughness and accuracy with details. Detail orientation is a critical component of the Web and Digital Communications Specialist role.

Communication: Strong written and verbal communication skills; ability to build good relationships and work within a team; and ability to proactively communicate clearly with internal and external stakeholders at multiple levels is essential.

Vendor, project, and time management: Comfort with managing colleagues and external vendors to ensure a high-quality product and that deadlines are met. Proven ability to anticipate, plan, prioritize, and meet tight deadlines; demonstrated ability to efficiently organize and manage a high volume of work. 

Creative problem-solving: Ability to find solutions to complex problems through research and creative thinking is essential. 

Professional Development

J-PAL invests in your professional development. As part of the organization, you will have opportunities to learn, travel, and grow.

Learn: J-PAL supports a culture of learning, with opportunities to attend career related conferences and events, engage in small-group discussions with J-PAL senior staff, and take relevant classes for credit at MIT or elsewhere with our generous tuition assistance program.

Travel: You will have the opportunity to travel as the need arises, often to collaborate with staff in one of our six regional offices, or to participate in conferences and events.

Grow: Associates join a peer group eager to collaborate, build institutional knowledge, and pass on lessons learned. You will receive one-on-one mentorship from senior staff and are eligible for internal promotion after 2-3 years.


As a member of the MIT community, you benefit from more than just your salary. 

J-PAL hires highly qualified staff and rewards them accordingly. Total compensation packages are competitive for the nonprofit and international development field with excellent MIT benefits, including comprehensive health insurance, a 401(k) match and pension-based retirement plan, tuition assistance, commuter benefits, MIT community discounts, a generous vacation policy, and a highly flexible work policy that includes the ability within certain broad parameters to choose your weekly work days and work hours. 

How to Apply

Note: This position is not eligible for any type of visa sponsorship via MIT. Applicants must have permanent work authorization in the United States. 
  1. Search for this job on the MIT Careers page using ID 21821. 
  2. In the MIT Careers application portal, upload a SINGLE PDF in the “RESUME” field containing the following materials: 
    1. Cover letter clearly explaining your interest in J-PAL, qualifications for the responsibilities listed above, and confirmation of permanent work authorization in the United States; and
    2. Resume.
  3. Leave the “Cover letter” field in the application portal blank. Your cover letter should be uploaded in a single PDF with your resume. 
  4. Due to the volume of applications we receive, applicants who submit incomplete materials or who do not follow the submission instructions above will not be considered. Only shortlisted candidates will be contacted. 

Applications are rolling, but we plan to fill this position as soon as possible—apply today.   

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.