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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

The Impact of Bid Training on Small Firm Growth in Liberia

Fei Ao
Vinayak Iyer
Golvine de Rochambeau
Researchers evaluated the impact of a bid training program on the business performance of local small and medium-sized firms. The bid training led firms to bid on and win more contracts, with the positive impacts concentrated on a quarter of firms.

Foreign multinational enforcement of local workplace safety laws in Bangladesh

A researcher partnered with the Alliance for Bangladesh Worker Safety, a consortium formed by US multinational companies, to evaluate the impact of privately enforcing local labor laws on garment factories in Bangladesh. Enforcing the legally-required creation and operation of workplace safety...

Characterizing Firm-Level Discrimination

Researchers studied hiring discrimination among major employers in the United States by sending fictional resumes, with varying demographic information, to determine whether certain characteristics would lead to different follow-up contact rates. Employers were less likely to contact resumes with...

Increasing Profits through Subsidized Microenterprise Relocation in Uganda

Those self-employed in microenterprises, who often report low profits and own few assets, account for fifty percent of the labor force in low-income countries. Researchers are conducting a randomized evaluation to test the effect of relieving constraints to microenterprise relocation on business...

The Impact of Emergency Job Retention Assistance on Labor Market Outcomes for Informal Firms and Workers in Ghana

Researchers are conducting a randomized evaluation to test the impact of providing emergency job retention assistance to firms and workers on firm survival, worker-firm match survival, and labor market outcomes for firm owners and workers in Ghana’s informal sector. Research is ongoing; results are...

Impact of Covid-19 Stimulus Packages on Small and Medium Enterprises in Chile

Researchers are conducting a randomized evaluation to test the impact of Chile’s economic stimulus package on the profits and survival of SMEs.