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Welfare Impacts of Micro-Loans in Nigeria

In Nigeria, researchers worked with a financial service provider to evaluate the impact of digital loans on welfare. Being approved for the loans increased subjective well-being after three months, for applicants who normally would have been denied.

Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...