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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

The Impact of Decentralizing Education Spending on Student Learning in Senegal

Oswald Koussihouede
Nathalie Lahire
Corina Mommaerts
Researchers partnered with the Senegalese government to evaluate the impact of a decentralized school grants program on student learning. The program improved test scores overall and for girls in younger grades. The impact was stronger in schools that invested more in human resource training rather...