Evaluations

Researchers evaluated whether the intensity of personalized interaction between borrowers and loan officers in India influenced borrowers’ repayment behavior. They found that clients with personal relationship managers at the bank had better repayment behavior but were not more satisfied with their...

Researchers are testing the relative effect on knowledge and savings behaviors of training customers through business correspondent agents and giving customers financial information directly, using an innovative mobile-based information platform.

Researchers are evaluating the impact of default deposits, SMS reminders to save, and short financial training for bank clients in low-income urban areas in Chile on saving and spending decisions.

Researchers evaluated the impact of informational reminders and price discounts on bank clients’ overdraft usage in Turkey. While messages on the availability of overdraft protection services increased usage, messages promoting an overdraft discount actually reduced overdraft usage, potentially...

Researchers evaluated two programs to explore factors that may influence the amount of remittances people send: a temporary discount on the transaction fee and the provision of information about the returns to education in their home country. While the information about education did not change...

Researchers studied the impact of an innovative taxpayer recognition program that appealed to business owners’ desires for social recognition on firms’ value-added tax (VAT) compliance and payment rates in Dhaka, Bangladesh. Preliminary results suggested that in areas where some firms were already...

Researchers are conducting phone surveys to understand the effects of a community policing intervention on citizens' trust in the state and how that affects their willingness to comply with COVID-19 related measures in Uganda.

Although 20 percent of the population in New Delhi, India live in slums and represent an important voter group for politicians, public service provision in slums remains inadequate. In an ongoing study, researchers evaluated whether providing information to government officials and slum dwellers can...