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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Election Fraud and Government Legitimacy in Afghanistan

Researchers evaluated the impact of photographic monitoring technology on aggregation fraud and perceptions of government legitimacy during the 2010 parliamentary elections in Afghanistan. The announcement of a new monitoring technology reduced both theft of election materials and vote counts for...