Massachusetts Department of Transitional Assistance

The Commonwealth of Massachusetts Department of Transitional Assistance (DTA) is developing a randomized evaluation to test the effectiveness of a text messaging intervention at reducing churn in the Supplemental Nutritional Assistance Program (SNAP).   SNAP churn is when a case closes and then resumes receipt of benefits within a period of four months.  Some eligible SNAP participants fail to complete administrative processes required to maintain benefits resulting in benefits closing and administrative costs for renewal.  The texting intervention will send reminders to simplified reporting SNAP clients who have an upcoming reevaluation process requirement. Drawing from behavioral science principles, the texts will be sent at each step of the SNAP reevaluation process and will provide information on how to complete the process. The evaluation will measure the effect of this intervention on the probability of on-time reevaluation processes and other administrative outcomes.

RFP Cycle:
State and Local Innovation Initiative III Phase I
United States of America
  • Susanna Loeb
  • Technical assistance