“Can you hear me now?”: Experimental evidence on improving public service delivery through non-electoral citizen participation"
We examine how citizens can hold policy actors (bureaucrats and elected politicians) accountable for public service delivery outside of election cycles. We do so by piloting a randomized controlled trial that tests the effectiveness of different methods of community-based mobilization of citizens in improving public school outcomes in Pakistan. Our initial research and fieldwork funded by a J-PAL GI Proposal Development Grant highlights two important dimensions to such participation: (i) policy actor type – whether citizens approach a political or bureaucratic actor and (ii) citizen gender–whether the citizens participating are (primarily) women or men. This pilot will implement a small rollout of the full study and inform its final conceptual and empirical design.