Evaluation
Researchers assessed the impact of outreach on Medicaid retention; outreach messages provided a reminder to renew as well as information about how to obtain free one-on-one assistance with renewal processes from health insurance navigators. Outreach using pre-recorded calls prevented denials due to procedural reasons and increased Medicaid renewal rates by 1.0 percentage point across the full study population, by 4.0 percentage points for Tribal members, 2.1 percentage points for children, and 1.9 percentage points for people with chronic conditions.