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Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...

Social Incentives and Tax Compliance in Bangladesh

Nasiruddin Ahmed
Aminur Rahman
Researchers studied the impact of an innovative taxpayer recognition program that appealed to business owners’ desires for social recognition on firms’ VAT tax compliance and payment rates in Dhaka, Bangladesh. Preliminary results suggested that in areas where some firms were already paying taxes...