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Characterizing Firm-Level Discrimination

Researchers studied hiring discrimination among major employers in the United States by sending fictional resumes, with varying demographic information, to determine whether certain characteristics would lead to different follow-up contact rates. Employers were less likely to contact resumes with...

Information Provision via Mobile Phones to Increase Mobile Banking in Ghana

Researchers partnered with Opportunity International Savings and Loans Limited (OISL) to conduct a randomized evaluation to test the impact of high-frequency interactive voice response (IVR) calls on people’s use of mobile banking services and their financial behaviors in Ghana. People who received...

The Impact of Bid Training on Small Firm Growth in Liberia

Fei Ao
Vinayak Iyer
Golvine de Rochambeau
Researchers evaluated the impact of a bid training program on the business performance of local small and medium-sized firms. The bid training led firms to bid on and win more contracts, with the positive impacts concentrated on a quarter of firms.

Managerial Practices for Improved Productivity of Skilled Workers in the UK

Greer Gosnell
Researchers worked with an airline to test the impact of different types of information and incentives on pilots’ productivity, as measured by pilots’ implementation of fuel-saving practices. Provision of personalized targets for achieving these fuel-saving practices led pilots to implement them...

Union Leaders and Factory Workers’ Collective Action in Myanmar

Labor movements can improve workers’ lives but face great difficulty in getting workers to agree on common goals and take collective actions. In garment factory workers’ group discussions on minimum wage policies in Myanmar, researchers randomly included union leaders to study whether the presence...

Reducing Job Search Costs with an SMS-based Messaging App in Rural Tanzania

Dahyeon Jeong
The researcher conducted a randomized evaluation in rural Tanzania to determine the impact of an SMS-based messaging app that connects agricultural workers and employers on wages. Results found that the SMS-based messaging app reduced wage spread within villages–meaning employers paid a wage closer...

Online Customer Discrimination against Female Workers in Sub-Saharan Africa

Erin Kelley
Matthew Pecenco
Edward Rubin
Researchers evaluated the impact of gender-based discrimination on female teleworkers’ productivity in online sales interactions with customers in Africa. When a customer chat representative had a female-sounding name, it led to significantly fewer purchases, and slower and more reserved reactions...